Aug 06
Today’s Tale of Tremendous Troubleshooting comes from my customer Ted, who called me this week. His W10 (Windows 10) computer stopped being able to open Quicken after a Windows Update a couple of months back. He spent a lot of time with Quicken/Intuit technical support and they told him that the .NET Framework was damaged …
Dec 19
“Ryan, I can’t send email!” This was the call I got today from a frantic customer. None of the emails in his Outbox were sending. He uses Windows Live Mail 2012 for email and Google Picasa for picture management. The arrangement has worked fine for several years. Today it did not. What was causing the …
Sep 16
Slow HP Printer? You’re not alone! Recently I had a couple of computer repair customers who had HP OfficeJet Pro 8600 series printers. One was an OfficeJet Pro 8600 and the other the OfficeJet Pro 8620. They were both experiencing similar issues. Both complained about a slow HP printer, and both were using Wireless networking to …